Privacy Policy | Duncan Lowe

Effective Date: June 2025

Dr Duncan Lowe respects your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect personal information submitted through this website, in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

This website is operated by Dr Duncan Lowe, a qualified plastic surgeon practising in the United Kingdom. For the purposes of data protection law, Dr Lowe is the “data controller” responsible for your personal information when you use this website.

Contact Information
Email: duncan.lowe@glasgowskinspecialists.co.uk

2. What Personal Data We Collect

When you contact us through the website’s enquiry form or by email, we may collect:

Your name
Contact details (e.g. email address and/or phone number)
The content of your enquiry, including any health-related details you provide voluntarily

We do not knowingly collect personal information from individuals under the age of 16 without appropriate consent.

3. How We Use Your Personal Data

We process your personal information for the following purposes:

To respond to your enquiries or consultation requests
To manage bookings or communications related to care
To maintain appropriate records in line with clinical or legal requirements
To send information about services, only if you request or consent to this

Your personal data will never be sold, and we will not use it for unsolicited marketing.

4. Our Legal Basis for Processing

The legal bases under UK GDPR that allow us to process your personal information include:

Consent – for optional communications or when you submit data voluntarily
Legitimate interest – to respond to your requests and manage professional relationships
Legal obligation – where we are required to keep clinical or administrative records

You may withdraw your consent at any time by contacting us directly.

5. Sharing and Securing Your Data

We do not sell or share your personal data with third parties for advertising.
We may use secure third-party services (such as email or hosting platforms) who process information on our behalf under strict data protection agreements.

Where data is transferred or stored outside the UK (e.g. via cloud-based providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

We implement suitable technical and organisational measures to protect your personal information.

6. How Long We Keep Your Data

We retain your information only for as long as necessary. For general enquiries, this is typically up to 12 months. If you proceed with a consultation or clinical service, data may be retained as part of your medical record in line with clinical and legal requirements.

7. Your Rights Under UK GDPR

You have the right to:

Request access to the personal data we hold about you
Ask us to correct or update any inaccuracies
Request erasure of your data where legally appropriate
Withdraw your consent at any time
Complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk

8. Cookies and Website Analytics

This website may use essential cookies to support security or functionality. We do not currently use advertising cookies or trackers.
Wix Site Analytics. Our website is hosted on Wix, which may use analytics tools to collect anonymised usage data (e.g. page visits, device type, location). These tools do not identify individuals directly but may use cookies or similar technologies.
We display a cookie banner to give you clear choices about non-essential cookies. You can manage your preferences at any time.
If additional analytics or advertising tools are added in future, we will update this policy and seek your consent before setting any non-essential cookies.

9. Changes to This Policy

We may revise this policy occasionally to reflect changes in our services or in privacy legislation. The most up-to-date version will always be available on this website.